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LEGAL

Privacy Policy

Guestversity Group ("Guestversity", "we", "us" or "our") is committed to protecting the privacy of our guests, clients, partners, and website visitors. This Privacy Policy explains how we collect, use, and protect personal information when you interact with us online or offline.

1. Information We Collect

a. Information You Provide Directly

We may collect personal information that you choose to share with us, such as:

  • Name, contact number, email address, and communication preferences.
  • Event details including dates, locations, guest counts, and special requirements.
  • Company details, designation, or billing information when services are booked on behalf of an organisation.
  • Any other information you voluntarily provide in forms, emails, messages, or conversations with our team.

b. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address, browser type, device identifiers, and operating system.
  • Pages visited, time spent, and interactions with our website content.
  • Approximate location information derived from your IP address.

c. Information from Third Parties

We may receive limited personal information from partners such as venues, travel partners, or corporate clients when they share details necessary for guest management, logistics, or event execution.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Planning, organising, and delivering hospitality, logistics, and event management services.
  • Responding to enquiries, quotation requests, and customer support queries.
  • Managing bookings, guest lists, schedules, and on-ground coordination.
  • Improving our website, services, and guest experience using aggregated insights.
  • Sending service-related communications, confirmations, and important updates.
  • Sharing occasional marketing or informational content, where permitted by law and your preferences.
  • Complying with legal obligations, resolving disputes, and enforcing our agreements.

3. Data Sharing and Third Parties

We do not sell your personal information. We may share information with carefully selected third parties only when necessary, such as:

  • Venues, hotels, travel partners, and vendors involved in delivering your event or service.
  • Technology and infrastructure providers that help us operate our website, email, or communication tools.
  • Professional advisors (for example, legal, banking, or accounting) where reasonably required.
  • Government authorities or law enforcement, where we are legally required to do so.

Where we share data with third parties, we take reasonable steps to ensure that they protect your information and use it only for the specified purpose.

4. Data Security

a. Security Measures

We implement reasonable technical and organisational measures to help protect personal information from unauthorised access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is completely secure.

b. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law, accounting rules, or contractual obligations. When information is no longer needed, we take reasonable steps to delete or anonymise it.

5. Your Choices and Rights

a. Communications

You can opt out of receiving non-essential marketing communications from us by using the unsubscribe option in our emails or by contacting us directly. We may still send important service or transactional messages where necessary.

b. Access and Updates

You may request access to, correction of, or updates to the personal information we hold about you. Depending on your location, you may have additional rights under local data protection laws. We will respond to such requests in line with applicable regulations.

6. Cookies and Similar Technologies

a. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and help us understand how visitors use our site.

b. Analytics

We may use analytics tools to collect aggregated information about website traffic and performance. This helps us measure engagement and improve our content and services. Analytics data is typically processed in a way that does not directly identify individual visitors.

7. Children's Privacy

Our services are generally designed for adults and corporate clients. We do not knowingly collect personal information from children under the age of 18. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last Updated" date below and, where appropriate, provide additional notice.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle personal information, please contact us at info@guestversity.com.

Last Updated: 07-03-2024